Tokopedia and TikTok Shop (now integrated as Shop | Tokopedia) differ in their core approaches: Tokopedia is a traditional marketplace based on product search, while TikTok Shop is a social commerce platform based on video content and live streaming. Although managed by the same entity (PT Tokopedia), TikTok Shop is more dynamic for impulse buying, while Tokopedia excels at searching for specific items.
Before choosing a seller, you should first study the types of sellers so you can choose a good seller to buy from.
TIKTOP SHOP VS TOKOPEDIA
Sales Approach:
TikTok Shop: Based on content commerce (entertainment + shopping). Sales occur through short videos or live streaming that encourage impulse buying.
Tokopedia: Based on a traditional marketplace. Sales occur when buyers search for specific products through the search bar (SEO/keywords).
Featured Product Categories:
TikTok Shop: Strong in visual products, fashion, and FMCG.
Tokopedia: Excellent for daily necessities, electronics, and more consistent repeat purchases.
Who can sell on TikTok Shop Indonesia?
From indvidual to company, everyone that registered as seller on TikTok Shop Indonesia can be a seller.
How long does it take to process an order?
Processing time will depend on seller, but TikTok Shop Indonesia have an automatic cancellation rules if seller don't ship the goods before deadline. According to TikTok Shop Indonesia rules,if seller don't response to an order within 1 x 24 hours, the order will automatically cancelled. And if seller don't put tracking number within 2 x 24 hours after payment verification, the order will also automatically cancelled. But there are some cases when seller can extend time with buyer's permission.
What if the item received is not as described?
We suggest our buyer to ask in advance to avoid something like this. Ask as clear as you can before you decided to buy from a seller, because this will determine your winning of complain later. If seller ship wrong item, only half or incomplete, we can help you to place a complaint.